Refund policy

Last updated August 2026

All sales are final. We do not issue refunds on any order, physical or digital.

SIZING EXCHANGES ON APPAREL

AURA apparel (tees, hoodies, joggers and leggings) is made to order. We accept sizing exchanges within 7 days of delivery on unworn, unwashed items with all tags still attached. The customer pays return shipping on sizing exchanges. Exchanges only. We do not issue refunds.

Please check the size guide before ordering. Fit runs relaxed.

HOME AND RITUAL ITEMS

Candles, drinkware and blankets are final sale with no exchanges. These items can only be returned if they are unopened, unused, and we shipped the wrong item.

IF WE MADE THE MISTAKE

If we ship the wrong item, or your order arrives damaged, we replace it at no cost to you. Email info@eminenthealthservice.org with your order number and a photo within 7 days of delivery.

LOST OR STOLEN PACKAGES

If the carrier loses or steals your package, we file the claim and issue a replacement once it is resolved.

DIGITAL PRODUCTS

The interactive journal tiers and AURA app access are delivered instantly and are non-refundable. Subscriptions can be cancelled at any time and you keep access through the period you already paid for.

HOW TO START AN EXCHANGE

Email info@eminenthealthservice.org with your order number and the size you need. Do not ship anything back before you hear from us.